My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. We apologize for the consumers recent experience. This credit will be applied to the second weekly payment due, provided your first payment clears. Their services saved my Christmas for my family. Limited metro delivery areas. Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. And none of cards have that number. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. I WILL FIGHT THEM! I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. Above all else, their customer service department is, for lack of a better word, incompetent. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. I place my order all happy. They state if you pay in full within 90 days you get your product for retail/listing price. We have been attempting to work with Jason Oakley and provided the requested payment information. They are not transparent, but they will often direct you to a vague lease statement. RUN from flexshopper!!! If you need tires, use AFFIRM. Today they never sent me a email and i have called 3 times. Flexshopper never sent me a confirmation number I reached out to them and by time they responded to me they said my merchandise was shipped ! 5 Good credit is not necessary but not everyone with bad credit is approved. On 08/04/2022, the customer made a partial payment. They'll own their product after 52 weekly payments or sooner with early purchase options. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. Its going on 2 weeks since I was told a refund was requested. All other terms and conditions of your Lease remain in effect. Items are delivered to your door step or pick up in store! Our goal is to help consumers with bad credit get goods they want through a Lease. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. They owed me 98.22, just imagine doing this to 1/2 of their customers. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. On Sunday 03/19/2023 a payoff amount of $44.61 was processed to close out lease # 2A8832BB7CC27. This company has been nothing but a nightmare because ***** had informed me during his time working on my account that the contract had been restructured to finish the rest of the $1,013.00, but when I get called by the third party you all sold my account for more than the agreed upon amount. Still won't change the address. If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. I was happy with her service. Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. Everytime I called them it was your money will be credited in 7-10 days. Any time I try to chat, they are closed, and when I call I get nothing. (We usually use the term "Lease.") I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. I'm ready to change my billing info and give up on them let them come for me for what's owed. 5 Good credit is not necessary but not everyone with bad credit is approved. As for ***** being gone from the company or leaving the company I was not informed of anything. I returned the item within the 10 days, as they requested, to flex shopper. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. Dont thingking? April 10, 2023. There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. You can also request them to take detailed photos of your purchases to Hard to do, but not impossible. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. I sent them a police report as requested they said they couldnt accept it ! Please review all emails from the resolutions area and from this BBB complaint. How do I go about getting the things I need without credit, Hello Katty, You will regret it. They fill out the simple application to receive an instant decision and spending limit. Verification can help ensure real people write reviews about real companies. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. They tried to lie and say that I put it down as a payment method. After your order is placed, you can call FlexShopper Billing at 855-353 * Prices and quantities are subject to change Yes, this option is available on every lease! A debit/credit card is suitable to modify your request. FlexShopper has furniture for every room in your house. This is a HORRIFIC company! This site uses Akismet to reduce spam. We lease brand new items to you. I started using flexshopper last year. This is your estimated weekly payment if you used your entire spending limit. Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request She was not happy with the settlement amount and made that very clear on the phone. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. This credit is only valid for online orders. Why FlexShopper stands out from other lease-to-own and financing options. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. This credit will be applied to the second weekly payment due, provided your first payment clears. I have paid off one item early to close it out 3 times just to be told I owe more. Companies can ask for reviews via automatic invitations. Beware your credit card info is not safe even after your payments are complete. I told them it must be a scheduled pick up and they wont accept. I paid off 2 items. You must be 18 years or older and have a checking account with credible standing. We apologize for the customers' recent experience at FlexShopper. On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. No old or used products like brick & mortar rent-to-own stores. The billing department always listened to my concerns. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. now, Im going to have to pay for it! Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Add your product feed to the FlexShopper.com marketplace. Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. I am unwilling to pay for a new license for that reason. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. How do special orders work? Our team is dedicated to your satisfaction. Now they are double charging me for the items. 2022 FlexShopper, LLC. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). The agent said they would reach out to the dispute department to open my case no response after that call ! Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. Gross profit decreased 68.5% to $3.8 million from $12.2 million. That's a great question, Melissa. Two, they will not work you if you lost your job or otherwise lost your source of income. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. Learn how your comment data is processed. They're scammers in America. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. They can either send the label or Im changing my debit card info! You can lease the things you want for a year. Very misleading and I feel taken advantage of . Best buy ships items immediately after being ordered when in stock, so Flexshopper doesn't place an order when you do with them, but tells you they do. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! Wrong of me telling them that. A letter is the first step towards arbitration. This company went from a helpful tool to complete trash. Accept and digitally sign lease agreement to complete purchase. They will repossess and you will be charged for that. Our team of highly trained experts has the knowledge and passion to help. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. I had my automatic payments set up thru a checking account I use for these type of things. Ive purchased many things from this company with no problem. It was noon on Nov. 10, 1938, when Nazi officers came to So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. In this case, our investigation has revealed that the customer was provided information on the manufacturers warranty and this item was beyond the 30-day return period. I am not the only person that has experienced this issue please recall my account and you all can have my card number; and place me on a payment plan. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. It let me have what i wanted earlier and for a fair price. I brought a snapper 82v cordless push mower on credit with batteries and charger the battery and charger went bad they said I would have to pay for a new charger and battery I am not happy at all I paid almost 600 so far for it. Do NOT order from them! Someone bought product through Flexshopper using my bank information, name and phone number. I sent a copy of lease and a copy of my rental insurance with new address. For FlexShopper, the positive return on capital employed ratio of 0.25% Learn how your comment data is processed. Applying won't affect customer's FICO score. Suspected identity theft. Placed an order 3 times for pickup from Best Buy. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. i can not afford to buy out right and looking for a company that does now have high interest rates. Please reach out to our billing department and request to speak to a supervisor or manager. You can end your lease agreement early by choosing an Early Purchase Option. * Prices and quantities are subject to change FlexShopper carries: With FlexShopper, you can find the perfect screen for your entertainment space, including the new 4K Ultra HD TVs. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. -remember saying to my self-. Never again will I use them. Easy zero-integration with our standalone apps. However, I have a lawyer on retainer and all my receipts sitting on ready. The Lease was approved and notified via email on 06/23/22. AFTER signing the contract I got an email congratulating the purchase but it had on parentheses the VERY IMPORTANT FACT that as a resident of FLORIDA, NC or Texas I did not qualify for the 90 days SAC option! WebLaunches the FlexShopper Payment modal where the customer may apply, get a This makes it less expensive to purchase the items before the end of the term of the Lease. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. Guarantee you am not the only one. Thank you for your cooperation. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. No charge for 90-day payoffs. Theu are gready and should be avoided. Letting customer service know of your financial developments is an excellent way to keep your account in good standing. I had not even noticed it until a few months went by and I say an email. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! Case in point, I just got off the phone with them. I would avoid this company at all cost. Told me I was good. HUGE RIPP OFF!!! WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. We love to hear from you! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. My original complaint with Flexshopper was that I was told wrong information and customer service stated on multiple accounts that my original balance would stay in the system and would not go up. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Typically, all special order items require extra production time. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Not to mention the wait time to speak with a rep. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. There is a website that saves periodically the whole internet. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! Check your shipping confirmation to find the unique tracking number assigned to your order. Reading all the reviews about money still being pulled after 90 days is insane. WebPlease email customer service at: returns@flexshopper.com. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. How are you going to sell an account but not even give me a chance to make any payments after being passed around through customer service with no help or no next steps. I'm glad someone told me about thisprogram. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. The fact that they dint have it until just few weeks ago is evidence. This option is more than the 90 same cash price but less than the 52 weeks payoff3. is this correct? After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. Provide income and banking information. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. Run away from doing business with this company. The lease was closed on 03/20/2023, and the payment was posted successfully. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. Check out this quick video to learn more about FlexShopper! For each friend that makes their first purchase Start Sharing Were happy to help! I caught them red handed. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few Rates and terms may also vary depending upon the state where you reside. This makes it less expensive to purchase the items before the end of the term of the Lease.
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