Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. I love my job. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. I love working with like-minded people who set challenging goals for themselves. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Shower normally the day of your appointment, and wear comfortable clothes that are easy to put on and take off. leader vs. follower). I also dislike when the morale of the lab is low. When have you had to adapt to change in the workplace? Sexual intercourse. Professionally, as a recent graduate, I'm eager to find a well-established organization that I can join and add value to while also learning and expanding my skill set. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. What resources do you prefer to stay on top of industry trends and changes? I would be empathetic and put myself in their shoes so that I could anticipate how they would feel or what questions they may have. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance. Discuss with the interviewer what you would expect for compensation if offered this position. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Kaiser Permanente to Acquire Geisinger - The New York Times We do not claim our questions will be asked in any interview you may have. I listen, mirror, validate, and empathize. Very nice answer. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". ", "I was working in a clinic where the primary population was low income. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. I would need to be trained in the new procedures. Balancing empathy with honesty is key when communicating bad news. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Strong communication skills are required to be an active leader. Radiologist: How Rapid Mammogram Results Ease Patient Anxiety I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. This sounds like a very collaborative workplace. ", "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. In talking with them, they agreed to set aside their personal feelings. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. It's best that the person knows the reasons why so that they can learn from the experience. You can consider improving this response by explaining why. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Contact us here. Your version of customer service sounds warm, welcoming, and caring. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. ", "I'm very interested in clinical research. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. ", "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. We all agreed to use a group chat; that way, there was less tension than in one-on-one texts and relaying information, reducing the likelihood that an argument would break out between the two. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. I know that every interaction is important, from answering the phone to checking someone in at the desk or just assisting a patient or family member in passing through the hallway. ", "The people on the frontlines of a business are vital to the success of any organization. I cannot take on every step of a project all of the time. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. We do this by creating interview questions that we think you might be asked. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. My approach is to tune out the negativity and try to figure out why the personality is difficult. I'm also very self-reliant, and if there is a problem I'm unsure how to approach, I'm quick to research it and track down the necessary information or person to consult with. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. "On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. My weakness is taking on too much and not delegating. Our date tracking prior to 2019 was not accurately kept. ", "I'm a very detailed and organized person. Learn more here. Needless to say, that was a huge challenge since we weren't provided with any of the work the other students had done, so we worked together to create a plan; we kept in close communication and supported each other when the other was struggling. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. We are all human with our weaknesses, so don't be afraid to share yours! Kaiser Permanente I'm a good listener, and my coworkers and patients like that about me. I instantly knew what had happened; I had been scammed. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. He took my feedback well, and shortly after, we had a volunteer meeting to go over all the details, and we were given a point of contact for all questions in the future. ", "I am happy to hear that Kaiser Permanente values long-term relationships. As the manager, I knew I could not let this behavior continue. ", "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Discuss how you can thrive in this role, even during the most stressful times. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. One for the clinic, one for me, and one for the patient. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I will receive an email with the related information any time there is a major headline about the healthcare industry. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. He ended up requesting and receiving a transfer. Maybe you are a pen and paper person. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I even created and shared a few templates in Word to help get organized. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. I know that Kaiser Permanente values quality and compassionate care for all, and I think my personality and values would align well with the organization. I have enrolled myself in an evening/weekend workshop for the next six weeks. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. "My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. ", "You are searching for someone with 5 years' experience and I have two. I would utilize past experiences and techniques in this role as well to be successful. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Talk about your qualifications and skills that will help you to do this job well. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Fill out the application: The next step is to fill out the online I've cleaned up your answer slightly to more successfully deliver your message. I had to submit my previous procedural logs and take a test. In the future, I will like to be a PA and help more people.". You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I would treat each situation with professionalism, care, and compassion and would not let emotions get in the way of me doing my job at Kaiser Permanente either. I took these methods and incorporated them into our setting. I grew up in a fairly homogeneous town in Montana. By consistently rejuvenating in this way, I can give even more energy when I am at work. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. What candidates say about the interview process at Kaiser Permanente. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? I have met As well, I am an active participant in my local rotary club. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. "During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. Each day, I would bring a positive attitude to work, treat patients with compassion, kindness, and professionalism and go out of my way to ensure that they would recommend Kaiser Permanente to all of their friends and family. "As a recent high school graduate, I'm looking to find an entry-level administrative role to establish myself within at Kaiser Permanente. KP Logo. I understand the dynamics of a team and what it takes to be successful, and I find great value in working as a team to create positive outcomes. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. If I have a problem and the solution seems easy, but I lack that resource or tool, I'm able to be creative and think outside the box to find another solution. ", "Early in my career, I was working a night shift with minimal staffing on our unit. I would also need a technologist to assist me who could adjust to my easy procedural style.". It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I align with all of those values and would promote teamwork and collaboration in the workplace by being inclusive of those with various experiences, backgrounds, and education. Unfortunately, the sales have shut down. New hires were appreciative of learning one on one. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. "I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. ", "Every day at work, I remind myself that everyone I come across has their struggles. It is not the ideal situation, but I have always adjusted for the good of the team. This accuracy ensures that patient care transitions from one caregiver to the next. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. My documentation is strong, as well. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. Kaiser Permanente ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Working at Kaiser Permanente, there are many emotions that staff can experience in a day. I know that in healthcare, it's critical to ensure accuracy, so that patient records are maintained properly. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. This is a great response, and it shows that you truly do care about the people that you come across every day. I am looking forward to getting into the routine of a career again. My approach is to be empathetic, soft-spoken, and truthful. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I was upfront and honest with them about how their behavior and attitudes toward one another were causing hardship for the group and gave examples of how it negatively impacted our team's productivity and morale. Upon first taking the call, the patient was name calling and yelling. When teams are diverse, and everyone has a voice, collaboration, and innovation expand, and patient outcomes can be improved. I really like this answer! In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Your work history sounds strong, and it seems as though you are very loyal to your work. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. I love working as part of a team and my colleagues take well to my personality. I strive for perfection too often, which causes unnecessary stress for myself. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. Just like when I fill, I make sure the bottles are organized and in their place.". ", "As a certified pharmacy tech, I have to continue learning. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. ", "Delivering bad news to a patient is very difficult. "I understand that I do not meet the minimum requirements of five years, but as you mentioned, I do have two years of professional experience. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. In this role, I would utilize a couple of different techniques to help me manage the day-to-day stress of the job. I learned a lot from each volunteer, and because we had such a diverse team, we were able to share ideas and solutions to problems that we may not otherwise have been able to come up with on our own. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. Human beings all grow up in different manners and under different philosophies. Talk to your interviewer about a time when have had to adjust to changes on the job. Are there specific Kaiser volunteer opportunities you'd be interested in? Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. I am always sure that when at home, my family gets my attention first. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I believe all of these skills and experiences would translate well into this role at Kaiser Permanente. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. kaiser permanente interview questions and answers Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Have a question or concern? During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. Founded in 1980, the medical group has more than 1,700 Permanente This is one of the reasons I have applied with Kaiser Permanente. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. "To be able to provide excellent customer service, I will need the proper training and guidelines to follow so I know what is expected of me. Kaiser Hiring Process: Job Application, Interviews, and Employment Nice work! These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Great work giving your example and then highlighting how you corrected the error. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. It sounds as though you do everything possible to ensure your patients are set up for success. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Vaginal douches. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. I carry around a notebook and write down important facts if I think there is a chance I will forget them. I work good under stressful situations, and I'm good at resolving patients' problems.". Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. For 180 days, my employees were rewarded for coming to work 10 minutes early. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "I was helping a customer once who came to pick up her injectable prescription. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente.
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