You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. www.biba.org.uk Tel: 0370 950 1790 Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. Our medical emergency team is available 24 hours a day to assist you. 120 minutes or more. Please read the policy wording carefully to ensure you have the cover you need. 0000163599 00000 n All rights are reserved by Eurostar International Limited and its associated companies. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 0000144928 00000 n 0000172310 00000 n 0000207075 00000 n If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. 13. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. We may vary the terms of your cover and the premium rates at the renewal date. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. 0000126401 00000 n on . However, third partiessuch as IT systems suppliers and commercial and marketing partners/loyalty programme partners may need to have access to the system from time to time. 0000225681 00000 n 0000201816 00000 n 0000146937 00000 n www.freespirittravelinsurance.com Dangerous sporting equipment (seesporting equipmentsection). 0000139902 00000 n | Read 81-100 Reviews out of 1,076 . Be very careful with over insuring. For customers outside the UK, call 44 (0)1233 617 575. 0000119076 00000 n You have a European Health Insurance Card right? 0000022356 00000 n We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. 1.1 By using the service you agree to be bound by these terms and conditions in full. Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. You are responsible for your own connecting transportation to any of the Eurostar stations and any connections in Brussels. You can telephone Free Spirit on 0345 609 8864 or you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. Travel using the promotional code is subject to availability and levels of availability to all destinations may change. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. 0000421594 00000 n 0000169712 00000 n 5.1 We are only liable to you as set out in this agreement. 5. Any costs of return of items will be borne by the owner. 10. 0000190953 00000 n 0000250170 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. 0000136296 00000 n If any part of these Conditions of Carriage is found to be invalid or unenforceable, that shall notaffect the validity or enforceability of the remainder, which shall remain in force to the fullest possibleextent. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. The promotional code cannot be applied to child fares. Links to this website shall not be setup without the written consent of Eurostar International Limited. If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. If your trip takes a left turn, Allianz wants to put it right. Enter your details below to request an eVoucher or exchange your ticket. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000119596 00000 n 0000203293 00000 n Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. Your experience can help others make better choices. 1. These Conditions of Carriage are originally drafted in the English language. 0000016550 00000 n In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. 0000182747 00000 n 0000164350 00000 n With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. 0000019371 00000 n Holiday cancellation insurance is included within travel insurance policies to help protect you if things don't go to plan leaving you unable to travel. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. AWP Assistance UK Limited FCA registration number is 311909. 0000158647 00000 n Get reimbursed for lost, damaged or stolen bags. 0000184960 00000 n If available, the platform can be accessed athttp://ec.europa.eu/odrand claims submitted to the platform will be addressed in accordance with Regulation EU 524/2013. You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. Bulk quantities of inflammable substances e.g. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . 0000209100 00000 n 4. 0000148590 00000 n Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Advance BookingsWe can accept requests for group reservations up to 330 days in advance. . For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. Eurostar train tickets can be printed at home using the Print-at-home facility onwww.eurostar.com. 0000178399 00000 n 0000215468 00000 n 0000198664 00000 n Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 14. 18. The expiry date of your e-voucher is the deadline for redeeming it. If you can show differently, I'd be interested to hear. Call our customer service line on 0371 200 2457. 0000197925 00000 n You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. 0000264750 00000 n 0000411556 00000 n We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. 0000222076 00000 n 0000125478 00000 n 0000138664 00000 n Quick Links: Book a ticket . 0000163421 00000 n Get reimbursed for lost, damaged or stolen bags. You can submit a claim up to 60 days after the date of travel. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. 0000212050 00000 n 0000411247 00000 n WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. 0000107648 00000 n 0000211524 00000 n 0000224841 00000 n Claim for meals, accommodation and other covered expenses if you experience unexpected delays. This does not apply to battery powered mobility scooters which are allowed. Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. 0000310217 00000 n This may includepresenting valid health and other necessary documents. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. Eurostar International Limited reserves the right to decline to accept orders where, in their sole opinion, they consider a promotion code is invalid for the order being placed. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. Before departure it is the dog owners responsibility to ensure that their dog has a valid Animal Health Certificate or EU pet passport; that the dogs vaccines are up-to-date before travel and that the name on the dogs ticket matches that found on the Animal Health certificate or EU pet passport. Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. Please keep your ticket ready to show or hand over. 0000225345 00000 n 0000156468 00000 n 0000220053 00000 n You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. 0000188901 00000 n Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 15. Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. 0000438622 00000 n Requests for linking should be sent toinfo@eurostar.com. You will receive an e-voucher which will be valid to book up to 30 December 2021. 0000141528 00000 n Members of staff will only carry luggage where you are eligible for special assistance. 50. There will be limited capacity available and the ability to make reservations will be subject to availability. (x) that Eurostars ability to provide the service free of charge is based on the limited warranties, disclaimers and limitations of liability specified in this agreement and it would require a substantial charge if any of these provisions were unenforceable. 0000145106 00000 n The last thing you want to worry about on your trip is any unexpected costs. If the ticket authorises use of the trains of more than one railway operating company, it evidences a separate contract between you and each of those railway operating companies for each relevant railway service it provides or, where the conditions of carriage of the relevant railway operating companies so specify, a contract for successive railway services operated by one or several railway operating companies. 0000169360 00000 n Delayed or cancelled trains. Get a Cash refund. Was this answer helpful? 0000251281 00000 n Finding flights with Eurostar: FAQs . Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. You are covered according to the dates you select on your quotation. If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . 0000169182 00000 n 51. 8. 0000255556 00000 n You dont have to travel before the expiry date, simply make your booking by then. 0000194103 00000 n 0000134463 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. 0000214739 00000 n 16. After this time, no exchange will be possible. You can only use the promotional code once. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. We will provide you with a response to your complaint no later than three (3) months of the date of the complaint. This person will be responsible for carrying out any special obligations which we place upon him/her. 0000165804 00000 n To the extent permitted by English law, this websiteis provided without any warranty or term of any kind, whether express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality or fitness for any purpose. To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. 0000161061 00000 n 0000164166 00000 n We have teamed up with Allianz Global Assistance to provide travel insurance About us . 3. For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. Insurers in general don't like to pay out. 0000264963 00000 n Single trip cover can be purchased for trips up to 185 days. While we are still in the EU, we have an EHIC card and yes, I thought travel insurance was unnecessary. No railcard or railpass reductions will be permitted. 0000170064 00000 n You will receive an email to confirm the remaining balance. 0000019960 00000 n Meanwhile you're waiting and not getting any money or any action undertaken. If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. You and your travelling companions are strongly advised to take out adequate travel insurance. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Call Eurostar customer service from the UK at (044) 03432 186 186. The principle of free places for group travel does not apply on Eurostar train services. 0000021274 00000 n Conditions of Acceptance of LuggageWe will accept the carriage of your luggage subject to: 43. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. 0000187154 00000 n By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. 0000217137 00000 n 11. So you would be covered within the EEA with your NHS coverage. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000384437 00000 n The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. 0000271937 00000 n It is always wise for you to run an anti-virus program on all material downloaded from the Internet. 0000204214 00000 n 0000022274 00000 n 0000225513 00000 n Assistance for Disabled Passengers and Persons with Reduced MobilityIf you are a person with a disability or if you have reduced mobility, you are requested to notify us at least 48 hours prior to your departure by calling or emailing our Contact Centre if you require any assistance. Any failure to cooperate, any non-authorised movement to and from the Dedicated Coach and/or any refusal from any intra-Schengen passenger to get off the train at Lille or Calais may result in the intervention of security and border authorities, without prejudice to the exercise of our right to exclude you from carriage under clauses 40.1 and 40.3 below. But you can use your e-voucher to pay for a trip taking place after this date. 25% of the value of the affected ticket. To claim you'll need to be able to show your original tickets and all your receipts. 0000264816 00000 n This costs nothing and you should have one in any case when in Europe.. 0000211705 00000 n 0000039399 00000 n Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000151476 00000 n 0000269674 00000 n Your request for an e-voucher must be submitted at least 7 days before the departure time on your outbound travel date. Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. Air ambulance within the country from resort to hospital was not covered. 0000181663 00000 n 0000107869 00000 n 0000217870 00000 n The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. 0000200879 00000 n 0000022320 00000 n 14. 0000224293 00000 n 0000137328 00000 n 0000174561 00000 n Re: Anyone with experience of Eurostar Travel insurance? 0000224673 00000 n 0000246806 00000 n *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA).
List Of Cohn Restaurants,
Oak Bluffs Fireworks 2022,
Articles E