Unfortunately, the cable TV line runs diagonal across my entire back yard. paulbfagan 3 yr. ago True! Who do I call for a line down? - Welcome to the Spectrum Community What to do about unburied cables in your yard - WRTV If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Pepco has pictures on its website that can help you identify the power-system components. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! CBS 58 Investigates: Spectrum customer has cable strung through yard In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Shortly thereafter, that video went viral at more than 2 million views. i tried calling them but they just say they are restoring outages for people still. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? No one has been out to my property to address the downed exposed lines. Williams charges $95 an hour. It shouldn't take that long. . Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. They say the cable will be buried later in the week. Aug 20, 2012 at 18:50. Terrible service I want a credit for the downtime and the poor service. Enter another ZIP to see info from a different area. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Replace or Install Underground Wiring or Cable Lines - Xfinity It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? These are part of the PSE&G system. Spectrum Channel Lineup & Channel Guide Cable lines down in my yard | Xfinity Community Forum If it was gas, electric, or plumbing, I would say not to touch it. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. "Signpost" puzzle from Tatham's collection. In the last three months, how would you rate Spectrum? I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Criterion Digital 2023. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. There was a service technician in our neighborhood a couple of weeks ago. Click the "direct message" icon. Terrible service I want a credit for the downtime and the poor service. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Can the game be left in an invalid state if all state-based actions are replaced? I can't go anywhere else to work for obvious reasons. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. If you are having issues, please submit a report below. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? We're sorry that didn't solve your issue. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Let us know. I have escalated your issue to the Comcast Team available to these forums. I thought these forums were public. The owner of the cable needs to be involved. No one out at all. Verizon service typically comes in underground, he said. You can also check their website for updates on known outages in your area. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable The first step is to be sure you know the difference. To learn more, see our tips on writing great answers. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Report unburied cables, exposed wires, or downed lines - AT&T If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. She said ever . And I have a very loud mouth. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. I don't think this is allowed. How do we safely remove these without getting electrocuted? Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. It is the second largest cable operator in the United States. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Can someone explain why this point is giving me 8.3V? Spectrum tech caused this and just left, who does that? , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. I have a problem with Spectrum Share them here. It's not my router. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Some utility companies mark or paint their lines. What is the law, when a cable company digs up a yard. and then - Avvo Spectrum Channel Lineup. Last problem: April 29, 2023 at 5:33 p.m. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Spectrum.net If you have any tips or frustrations you wish to share, please leave a message in the comments section! Find out what is going on. @ATT or @johnsoncontrols or maybe @GetSpectrum. We miss Time Warner. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. It's possible as part of the outage it will be fixed. The best answers are voted up and rise to the top, Not the answer you're looking for? I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! The most recent Spectrum outage reports came from the following cities: Disappointed and concerned. Having problems? What happens when the person who buys your house calls for a locate? Before posting a new question, please check out our. If there is a weblink to report these issues, please send it to me. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Try visiting the following official links: We are happy to look into this further. Why does this exterior paint keep blistering? Share them here. But comm lines on your property are easy enough to move a foot or so to the side. Useful comments include a description of the problem, city and postal code. Latest outage, problems and issue reports in social media. Find out what is going on. Ensure you are first signed in, then you will see an icon at the top right of your page. Very reliable. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Type your message in the text area that appears at the bottom of the window and hit enter to send. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable. I was patient before. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. ^JC, We are glad that this working and apologize for the inconvenience. On whose turn does the fright from a terror dive end? In the last three months, how would you rate Spectrum? Thats a drainage problem. 3+ month old thread being closed due to age. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. cable down in yard how do I get someone to come out and fix it 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. As a result, you have been temporary blocked from accessing the website. I had my yard marked for utilities before digging for new landscaping(trees, etc). Report Downed cable line | Xfinity Community Forum If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Using an Ohm Meter to test for bonding of a subpanel. @GetSpectrum Literal internet disconnects every 25-45 mins. Mastering the fine art of adjusting bifold doors. ', referring to the nuclear power plant in Ignalina, mean? How to combine independent probability distributions? Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. First, call the service provider's phone number listed on your bill. In the 'To' field, type 'Xfinity Support'. who is responsible for tree branch resting on utility cable? power is back on but no internet. How deep does Spectrum bury their cable? : r/Spectrum - Reddit We can most definitely take a further look at this issue. However, its critical not to cut into a power line, as you know. The cable goes from the pole in my backyard to my neighbor's house. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Who Is Responsible For Low Hanging Cable Lines? @Ask_Spectrum outage again in Brooklyn. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. @GetSpectrum internet out twice today so far. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Typically there is contact information on the pole itself referencing who "owns" the pole. Asking for help, clarification, or responding to other answers. Zip 90004. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. We have called and spoke to multiple, nice service reps. How to combine several legends in one frame? Click "Send a private message" and private message me. Keep your trenches or holes at least 18 inches away from 811 markings. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. I filled and reseeded and you wouldn't even know it was there. Shameful. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. FIX THIS. For new concerns, please create a new topic in the appropriate forum. This material may not be published, broadcast, rewritten, or redistributed. Google "State call before you dig" and call that number. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Now I'm furious. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. You may want to contact Verizon to report low hanging cable lines. @GetSpectrum what the hell!!! @Ask_Spectrum is there an internet outage in 40214 zip code? By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. Spectrum serves homes and businesses in 25 states. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Frustrations? Williams suspects the cable is Comcasts because the cable is above ground. Is there a generic term for these trajectories? To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Frustrations? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Customer service has been useless!!!. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. -HB, I understand the frustration that issues on the account can cause. just taking a moment to say that @GetSpectrum sucks. and our Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. @GetSpectrum The WORLD has a pandemic and you raise rates? Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. @Ask_Spectrum We have DMd for 2 days. How to check for #1 being either `d` or `h` with latex3? Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Leave a message in the comments section! Wires down in your yard: Who is responsible? - ABC27 Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. One box was for phone service, the other for cable. Thank you for visiting and posting on our Forum. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. -JB. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Spectrum tech caused this and just left, who does that? Are you able to view a service point for local cable tv service in either direction? Tips? It is the second largest cable operator in the United States. @Ask_Spectrum why ******** do yall keep raising my bill? The density of these reports is depicted by the color scale as shown below. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Thats exactly what happened to Carole Meyer in Fishers. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Thanks for escalating this Rustyben. Orange flag on lawn saying att/d distribution buried cable my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Nonbinary student banned from prom for wearing a suit. My hardline connection to my PC never has connection issues. In most states you need to call before you dig. Like Chris says, you'll likely have to pay for this. Strangers rallied to help. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. I must say the third young man was very helpful and didn't try to pawn me off on someone else. $80 a month for JUST WIFI? Type your message in the text area that appears at the bottom of the window and hit enter to send. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. If wires are coming in off a pole, the very top wires are Pepcos, she said. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. The cable looks like it's still connected at both ends and that it's just sagging down.. Fallen Cable Line in Backyard | CycloneFanatic: The Internet's most Spectrum Outage Map Is The Service Down? This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. Type your message in the text area near the bottom of the window. 2. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink @Ask_Spectrum is there an outage in 53593? An underground cable line normally brings Xfinity services to your home. @Ask_Spectrum we are trying to watch the congressional hearing!!! Your dispatch is the problem, undersized and a separate dept. They no longer care about customer retention. rev2023.4.21.43403. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Called xfinity x7!! Call 800.288.2020 and select Repair. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Thank you for making this comment and letting us know about this line. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Click that or follow this link: https://comca.st/3dmD3n4. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. @ChrisCudmore, they would then mark the new location. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Cable Company Runs Wire through Neighbor's Yard Without Asking STOP WITH THE EMERGENCY ALERT SYSTEM!! ^JC, We are glad that this working and apologize for the inconvenience. Custumor service pretty much gave me an "oh well, that's what it is" response. FIX THIS. Im sorry. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. Honestly, @Ask_Spectrum your WIFI is trash! Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! I hate your company so much. @GetSpectrum internet out twice today so far. Just select Xfinity support and you will be able to speak with the next available specialist. what number and what do i say to get in touch with people. In most cases, Spectrum leases access to utility poles. Your service is a joke. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. Copyright 2018 Scripps Media, Inc. All rights reserved. That said, cable lines tend to be buried fairly shallow. Just watch out for your own sprinkler systems. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? $55 in monthly increases over less than four years.
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